Online e Recruitment Ltd

Professional Services

Programme Managers & Project Managers

Programme Manager

Experience of managing programmes and projects. They have experience of managing programmes and projects budgets.

The Programme Manager is responsible for overseeing a team of Project Managers.

Project Manager

The person in overall charge of the planning and execution of a particular project.

In our market sector these are predominately, but not exclusively, seconded to specific customers in order to manage large/complex MPS contract roll outs.

These we secure as either full time employees or contracted basis.

Click here for more information on Contractors

Programme Managers and Project Managers are typically PRINCE2, APM or PMP certified.
Pre-Sales / Post Sales

Pre-Sales Consultants

Responsible for promoting software and services whilst providing support to customers while operating as an integral part of the sales team.

Key responsibilities include providing pre-sales support for products and services including sales calls, presentations, demonstrations, proof-of-concepts, assessment services and production of proposals.

Work with the sales team to identify sales opportunities within each account.

Solution design that is compatible with the customer’s infrastructure and creating statement of works documents to customer approval.

Pre-Sales Consultants will usually have a broad knowledge basis of hardware (MFDs and printers) and print/document management software (Equitrac, SafeCom, eCopy, AutoStore, PaperCut, PCounter, YSoft SafeQ, FollowMe, Cirrato, Drivve, DocuWare, uniFLOW, PlanetPress).

Post-Sales Consultants

Responsible for providing post-sales support, installation, maintenance and support of print and document software solutions.

Key responsibilities also include assisting with technical designs and implementation services, identifying a customer’s infrastructure from an IT prospective (servers, networks etc.), keep up to date with latest version of software and working in conjunction with the solutions support desk to provide 2nd line support.

Post-Sales Consultant typically install any of the following software – Equitrac, SafeCom, eCopy, AutoStore, PaperCut, PCounter, YSoft SafeQ, FollowMe, Cirrato, Drivve, DocuWare, uniFLOW, PlanetPress.
Service Architects

Takes ownership for the service design stage of a service lifecycle.

They are responsible for managing the service design process from initial concepts through to end of life.

A Service Architect will take the customers’ requirements, portfolio of services and solution/technical designs to put together a service portfolio.

The five key aspects of service design are designing the service solution, management information systems and tools, technology, processes, measurements and metrics.

Covers Service Level Management (defining, negotiating, agreeing and documenting IT service targets).

They will also monitor, measure and report on how well the service provider delivers the agreed targets. SLAs are designed, negotiated and agreed by a Service Architect to ensure service commitments are met, service level management works with warranty processes covering capacity management, availability management, security management and service continuity management.

Also responsible for the Service Catalogue Management, Capacity Management, Availability Management, IT Service Continuity Management, Information Security Management, Supplier Management and Design Coordination.

Service Architects are typically ITIL, ITSM, PRINCE2, Six Sigma certified.
Customer Training

To develop, deliver and implement customer training in the field for either a national dealer/reseller network or networks of direct sales people.

As the name suggests predominantly to train the end customer, be that introduced through a 3rd party or direct on the products (hardware & software) of a given vendor.

In reality this also encompasses field and showroom based training of the associated vendor sales functions as well.

Progressively more cost centre focussed with an ability to generate income within their own right and support the functions of a robust managed offering as opposed to just “speeds and feeds”.
Customer Relationship

Own the ongoing relationship with end customers over the life of the MPS contract

These are “account managers” whose focus is 100 customer driven, often based at a number of key sites as well as within your offices; these people offer the link between your organisations.

Increasingly invested in by the leading vendors and independents in the MPS arena as they seek to have all aspects of the contracts managed by dedicated professional heads.

Responsibilities often include:

Lead on KPI’s and SLA’s

Sales collaboration

Customer experience, strategies, process & satisfaction

Direct Sales

Trainee

Entry level into the wonderful world of sales.

Attitude, ambition and activity is all that is needed to apply.
Telesales

We normally work on these roles on an Employed or Contracted basis however to deliver the same results:

To attain greater coverage of a sales plan through extensive outgoing telephone activity.

The goals of which are an end point of a qualified appointment or an end-2-sale of some description.
Commercial

Sales to any Privately funded Organisation.

Typically subject to a limitation at the higher end of Revenue/Unit opportunity, see Corporate/Enterprise.

Mainly end user interaction with Owner managed SME’s through to small Regional Businesses.

Sales derived most often through direct engagement (as opposed to tender etc).
Public Sector

Sales to any publicly funded body.

Broken down typically to markets such as:

Central Government, Local Government, Higher Education, Local Education, NHS, Blue Light.

Sales often derived through buying consortium and central supplier agreements.

CCS, Crescent, NEEPA etc.
Managerial

All leadership of sales teams with a national, regional, local or field based function.

Typically delimitation is that of either a quota bearing or non-quota bearing position.
Corporate / Enterprise

Designated or targeted account sales usually classified into the largest unit/Revenue based operational sizes.

Often Nationally focussed due to the nature of the potential customer base.

Often market segmented in some way, typically in a vertical structure for a larger based Direct sales Operation but sometimes regional.

Directors

Sales Directors

Heading sales teams with reports from one Sales Manager through Leaders of Sales functions with Pan European cross border responsibilities in both the Direct Sales Function as well as the Channel/Indirect one.

Demonstrable successes happily shared in a more closed forum.
Service Directors

Predominantly Nationally focussed on leading field and workshop based Service organisations some with Operational elements as well.

Tackling the challenges associated with not only the human element of such a division but also its operational and financials excellence.

Typical direct managerial involvement of individuals with such roles as:

Regional Sales Managers, Divisional Directors, Work Controllers, Helpdesk managers etc.

Our success in recruiting for such roles can be demonstrated.
Operations Directors

Or C.O.O; defined as a position responsible for controlling a large part of the operations of a company.

From our experience of the markets we are prevalent in this can encompass such functions as:

HR, Finance, Service, Pre & Post Sales, Customer Experience, Vendor Relationships
Marketing Directors

Also known as Head of Marketing, National Marketing managers etc.

Common theme being this individual creates, generates and drives the Marketing activity of an Organisation.

Historically these will have direct managerial control of all operational functions, ostensibly Marcoms, Product, e-Commerce, Creative & Bid;

Across all market segmentations; B2B, B2C, C2B & C2C

And routes to market: Direct and indirect (Reseller, Distribution, Dealer).
Managing Directors

Anglicised as MD, Americanised as CEO; in short the most senior corporate executive in charge of managing an Organisation, typically reporting to a board of Directors.

Our experiences show this is either to acquire a new head of an established Board, usually through a retained assignment on a Head hunted basis, or to look to develop an Organisation beyond an owner run establishment usually as part of a defined exit or de-risk strategy.
Interim / Contract

Want to work as or have the need for; any of the above on a contracted basis then we have the expertise and functionality to handle such an assignment.

Click here for more information on Contractors

Service Support

Photocopier Engineers

Installation service and repairs of copiers/MFD’s on a territory basis across the UK.

Product expertise across the following Manufacturers:

Canon, Ricoh, Sharp, Kyocera, Konica Minolta, Xerox, HP, Samsung

We can identify, qualify and search across any skillset, for any vendor in any geography across the entire UK.

Criteria led, if your service team needs to be accredited, qualified or verified to any degree we will work in accordance with your criteria.

Examples include: CRB, Experian, Disclosure Scotland etc.
Production Print Engineers

Installation, service and repair of all Production (PPD) B&W and Colour devices UK wide.

Manufacturers include:

Ricoh, Xerox, Sharp, Konica Minolta & Canon

Across such specific devices as:

Ricoh Pro ranges - including mono 8100/8110/8120, colour ProC5100/5110/7100/9100/9110/751

Canon imagePRESS colour, C600/C700/C800/C850/C8000/C10000, imagePRESS mono 1110/1125/1135

Canon imageRUNNER ADVANCE Pro 8505/8595/8585

Canon varioPRINT 110/120/135

Oce VarioPrint 135/6160/6200/6250/6320

Konica Minolta bizhub PRO/PRESS ranges – including mono 958/1100/2250/1250/1052/1050, colour C1100/1085/1070/1060/71/8000/7000/6000

Sharp – mono MX-M1204/1205/1054/904, colour MX-7500N/7040N,6500N

Xerox – ranges include Nuvera, Brenva, Versant, DocuTech, DocuPrint, iGen, Colour 8250, D136, D95A/D110/D125, Colour 800i/1000i Presses, C60/C70
Service Managers

Field based, non-active service supervisors

Responsible for the day to activity of a break fix field based service team with associated cost analysis as well as KPI reporting and control.

Typically reports to a Regional Service manager in larger organisations with a head count responsibility of between 15 and 15 engineers.
Helpdesk Technicians

1st line technical support for all field based service engineers and team leaders.
Technical Specialists

Attending technical escalation service calls, dealing with problematic devices, providing telephone support to colleagues and customers, strong installation and networking skills, ability to install and configure print/document management software, training and support to colleagues.
Team Leader / Supervisor

First level reporting line structure within regional service team.

Typically still an active member of the Service organisation with additional duties and responsibilities.

Head count usually between 4 and 8.

Marketing

Product Marketing

The focal point for all commercial activity relating to the assigned products.

Pricing: Market Conditions, P&L alignment, Ave sales price etc.

Product line up formation

Product Launches, sales and Support thereafter

Competition research and analysis.

Within our client base this would be across all Printer & MFP hardware and associated software solutions as well as emerging market solutions such as AV.
Marketing Communications

Developing all marketing communications activity for both products, solutions and services:

Project plans & management, content production, co-ordinate activities across multiple channels and programmes.

Coordination of events launches and press releases.

Creation of all materials including integration with other suppliers and partners (or head office depending on structure).
Channel Marketing
Marketing Managers
Digital Marketing

Contractors

Why Contracting?

Reduced outlay compared to the cost of an employee; NO company benefits, holiday pay, sick pay, employer taxes, or pension.

Internal accountability; align the cost to the contract not to the balance sheet.

Flexibility; costs only when needed, no financial burden when the contracts aren’t live.

Organisational flexibility; increase or decrease head count as needed.

Skill flexibility; hire what you need for the job at hand not what you have employed in house.

Market flexibility; hire someone with pertinent market skills not a generalist.
Print Auditors

Scalable pool of industry trained asset auditors for any MPS contract interrogation.

We understand that the need for auditors is dependent on the prospect levels of your business.

Internal resource is not only expensive (especially if not fully utilised) and invariably geographically challenging.

We offer a contracted (cost efficient) solution that can be as robust or lean as your current pipeline.

AssetDB, PrintAudit etc trained if required.
MPS Project Managers

Typically charged out on rates between £300 and £650 per day (dependant on experience).

Contract by contract basis on terms between 3 and 12 months.

Skills divisible by either YOUR contractual needs or that of the CLIENT (e.g. Hire an ex banking PM for an MPS roll out into a financial institution as opposed to a generalist PM, show the client your acute understanding of their fleet needs).

Fully scalable to your needs as the solution provider and cost efficient.

Click here to view role details.
MPS / Service Architects

Typically charged out on rates between £350 and £500 per day.

Contract by contract basis on terms between 3 and 12 months and more.

Tailor the resource you hire to the client from the perspecive of Service experiences needed through to your clients actual market needs.

Click here to view role details.
Business Consultants

Wider scope of Business orientated consultants also available.

We have contracted out experts for such diverse projects as:

IT Reseller Service Program

9 month contract tasked with approaching, discussing and then signing up 3rd party IT resellers to use the Service base of a Nationwide dealership.

Marketing – New Markets

UK Manufacturer developing a new market exposure for a non-core product line.

We contracted Resource from the “new” industry sector to work as an expert in-house advising the Marketing team of the vendor on who, what, when and where they needed to focus attention and get a jump start on other countries operating companies.

Billing wise, purely bespoke; day rates, contract dependant rates, fixed term monthly rates with bonuses or any mix.

If you have a need we can find a solution.

Dealer Sales

Dealer Sales

Field based sales to territorially defined list of independent dealerships.

Managerial control of pricing, supply, service & consumables as well as collaboration between the sales team and the intellectual property of the vendor.
Dealer Support

Entry level into the market that sells hardware, software, parts and consumables to the network of independent dealers and resellers across the UK.
Subject Matter Experts

From our experience these are market and product experts in key lines within any given vendor channel. Examples of specialisations have been:

Managed print/document services

Outsourcing – full managed services.

Production (PPD)

Hybrid mail & Variable Data

Audio Visual

Market specific – Legal, IP, NHS, construction, etc
Regional Dealer Managers

Management of the dealers support function across a given regional area.

Historically these will be numbered in teams of between 6 and 15 heads often spread across various skills platforms depending on the complexity of the vendors offering.

Sales, Support, Specialists & admin.
Reseller / Distribution

Support function the channels of the IT community.

Typically divided into two routes to market, Reseller and Distributor.

Sales Support

Bid Managers

A bid manager is responsible for submitting a completed bid to an existing or prospective client, on time and within budget.

They ensure that all the client's questions have been answered as fully as possible, and that the organisation has given itself the best possible chance of success.
Bid Executives

Reviewing existing tenders and working with bid managers to re-fresh and update security messages in line with the core proposition and industry development.
Bid Coordinators

Identifying potential opportunities through market research and tracking and analysing bid outcomes.
Tender Managers

Managing and developing the team to deliver tenders, bids and engagement materials for tailored, strategic and multi service propositions ensuring a relevant, creative and innovative approach to content and collateral.
Sales Coordinator

Supporting of data and process quality implementations and reporting analysis across all sales business lines. In-line support to the sales management team, sales teams and coordination with subsidiaries ensuring transparency.
Proposal Managers

Responsible for the submission of successful proposals into key accounts across End User vertical markets - Public Sector, Finance & Professional Services, Transport & Manufacturing, Retail & Hospitality.