Responsible for promoting software and services whilst providing support to customers while operating as an integral part of the sales team.
Key responsibilities include providing pre-sales support for products and services including sales calls, presentations, demonstrations, proof-of-concepts, assessment services and production of proposals.
Work with the sales team to identify sales opportunities within each account.
Solution design that is compatible with the customer’s infrastructure and creating statement of works documents to customer approval.
Pre-Sales Consultants will usually have a broad knowledge basis of hardware (MFDs and printers) and print/document management software (Equitrac, SafeCom, eCopy, AutoStore, PaperCut, PCounter, YSoft SafeQ, FollowMe, Cirrato, Drivve, DocuWare, uniFLOW, PlanetPress).
Responsible for providing post-sales support, installation, maintenance and support of print and document software solutions.
Key responsibilities also include assisting with technical designs and implementation services, identifying a customer’s infrastructure from an IT prospective (servers, networks etc.), keep up to date with latest version of software and working in conjunction with the solutions support desk to provide 2nd line support.
Post-Sales Consultant typically install any of the following software – Equitrac, SafeCom, eCopy, AutoStore, PaperCut, PCounter, YSoft SafeQ, FollowMe, Cirrato, Drivve, DocuWare, uniFLOW, PlanetPress.
Takes ownership for the service design stage of a service lifecycle.
They are responsible for managing the service design process from initial concepts through to end of life.
A Service Architect will take the customers’ requirements, portfolio of services and solution/technical designs to put together a service portfolio.
The five key aspects of service design are designing the service solution, management information systems and tools, technology, processes, measurements and metrics.
Covers Service Level Management (defining, negotiating, agreeing and documenting IT service targets).
They will also monitor, measure and report on how well the service provider delivers the agreed targets. SLAs are designed, negotiated and agreed by a Service Architect to ensure service commitments are met, service level management works with warranty processes covering capacity management, availability management, security management and service continuity management.
Also responsible for the Service Catalogue Management, Capacity Management, Availability Management, IT Service Continuity Management, Information Security Management, Supplier Management and Design Coordination.
Service Architects are typically ITIL, ITSM, PRINCE2, Six Sigma certified.
Heading sales teams with reports from one Sales Manager through Leaders of Sales functions with Pan European cross border responsibilities in both the Direct Sales Function as well as the Channel/Indirect one.
Demonstrable successes happily shared in a more closed forum.
Anglicised as MD, Americanised as CEO; in short the most senior corporate executive in charge of managing an Organisation, typically reporting to a board of Directors.
Our experiences show this is either to acquire a new head of an established Board, usually through a retained assignment on a Head hunted basis, or to look to develop an Organisation beyond an owner run establishment usually as part of a defined exit or de-risk strategy.
Attending technical escalation service calls, dealing with problematic devices, providing telephone support to colleagues and customers, strong installation and networking skills, ability to install and configure print/document management software, training and support to colleagues.
Typically charged out on rates between £300 and £650 per day (dependant on experience).
Contract by contract basis on terms between 3 and 12 months.
Skills divisible by either YOUR contractual needs or that of the CLIENT (e.g. Hire an ex banking PM for an MPS roll out into a financial institution as opposed to a generalist PM, show the client your acute understanding of their fleet needs).
Fully scalable to your needs as the solution provider and cost efficient.
Wider scope of Business orientated consultants also available.
We have contracted out experts for such diverse projects as:
IT Reseller Service Program
9 month contract tasked with approaching, discussing and then signing up 3rd party IT resellers to use the Service base of a Nationwide dealership.
Marketing – New Markets
UK Manufacturer developing a new market exposure for a non-core product line.
We contracted Resource from the “new” industry sector to work as an expert in-house advising the Marketing team of the vendor on who, what, when and where they needed to focus attention and get a jump start on other countries operating companies.
Billing wise, purely bespoke; day rates, contract dependant rates, fixed term monthly rates with bonuses or any mix.
Managing and developing the team to deliver tenders, bids and engagement materials for tailored, strategic and multi service propositions ensuring a relevant, creative and innovative approach to content and collateral.
Supporting of data and process quality implementations and reporting analysis across all sales business lines. In-line support to the sales management team, sales teams and coordination with subsidiaries ensuring transparency.
Responsible for the submission of successful proposals into key accounts across End User vertical markets - Public Sector, Finance & Professional Services, Transport & Manufacturing, Retail & Hospitality.